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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Edward C.

    Hands down best place to get your vehicle worked on! Friendly staff fast efficiant honest men. Your vehicle is in good hands with these guys. The only people I will let work on my vehicle!


  • -Meghan T.

    Honest and fair mechanics! I've worked with Steve both times I took my far it. Good prices. He doesn't fix things that don't need fixed! Awesome place!


  • -Betsy C.

    I was recommended by a friend and was very happy with the service I received. They stand behind their work.


  • -Rena K.

    Steve is fantastic. Couldn't get my headlight bulbs unscrewed myself, he told me to come by and he got them both done. Even though I'd never been a customer before, he charged me zero! Definately a new place to take my cars for maintenance & repairs. As stated in other reviews this is a shop that has integrity and is not out to overcharge you. I'll be back.


  • -Gene G.

    Steve helped me out in a pinch. I just returned from a 2 week road trip and needed to get a new alternator before hitting the road again. I didn't have much time on my hands, but Steve worked with me. I was pleased with the service, timeliness, and honesty. Thanks Steve!


  • -Susan H.

    Outstanding! They saved my life because I was driving with loose ball joints from MT. They were able to help me and I am back on the road. Thank you so much Mike and Erik! Terrific people and very helpful.


  • -Trevor G.

    Great shop. I was referred to JM&H by some friends and was it worth it. I called and spoke with Stephen, got an appointment set, on the day of my appointment I get there describe what I think is wrong and supply eric the Mechanic who worked on my car, with the parts that I brought. An hour later I was all fixed up and back out on the road!! Big shout out to Stephen, Mike and Eric! Thanks guys!


  • -Gary G.

    I've been a customer for over 30 years when Joe, Mike and Hans first started. What has kept me here is that tradition of quality service, honesty and fairness that Steve is maintaining. Big "thumbs up" for J, M & H!


  • -Christina T.

    I have brought multiple vehicles to J M & H and they have always been able to get me in quickly, give me an honest quote on what needs to be done and get the work done in a timely manner. The staff is very friendly and I've never felt like I was paying to much for anything done.


  • -Daniel R.

    I went for the first time this past week and I have to say that I had amazing service. Stephen the owner, is a stand-up guy and runs a great business. He goes out of his way to make sure you're well taken care of and that you leave happy with the work. The service was quick and well done. I would HIGHLY recommend this shop!


  • -Shawn J.

    Good service and took my vehicle in on a late afternoon. Got the A/C repair done in under an hour. Half the price of Jiffy Lube for the same repair. Best place!


  • -Marnie J.

    I can definitely say that they are honest, trustworthy and very friendly there! Being a single female, it's always scary going somewhere to have your car worked on because you never know what to expect or what some company may try to con you into buying. With this company, that is the last thing you need to worry about...I 100% trust them and the advice they give! The service was phenomenal and they take care of you immediately. I'm definitely going back to them for my car needs!!

Call us for service: 559-298-8922

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ASE (Automotive Service Excellence)
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